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Senior Product Designer, Parcel Sending

Join us and be part of our fastest-growing business area! Our parcel and e-commerce business serves Finnish consumers, companies and online stores as well as large international operators. We transport tens of millions of parcels each year in Finland and the Baltic countries. We invest in digital service development and boldly seek new directions for growth. With us, you can be part of a rapidly developing field that grows through sustainable development, digitalization and internationalization.

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Join Us to Build Future Posti!

We are now looking for an inspiring

Senior Product Designer, Parcel Sending (FI-speaking)

to join Posti’s strong in-house Design community.

As one of our Product Designers, you will be leading the charge with taking our customer-facing services to the next level. In this particular role, you will be assuming the service design ownership for our parcel sending journeys, both for business and consumer customers. You will work with your PO partners, service development teams, and different logistics teams across Posti to realize a world-class sending experience across the digital and physical touchpoints.

Additionally, you will e.g.

  • conduct user research and facilitate co-creation sessions with our customers
  • collaborate with other groups in the company (like logistics operations, marketing, and different data teams) in improving our process logic and customer experience
  • work with other designers, our developers, and our Design System Owner in constantly evolving the Posti design language
  • develop our community’s ways of working and rituals together with the rest of the design family

Ideal candidates for this role is an experienced UX or service designer, with passion for constantly growing, and wanting to help others grow. While digital interaction design is also in your core capabilities, you’re comfortable with working on customer journey level in the retail and other physical touchpoints as well, and constantly validating your designs with real customers is a no-brainer to you.

We’re offering you a spot in one of the most exciting transformations in Finland right now. We’ve built our culture around trust, autonomy, and continuously supporting each other’s growth in our respective crafts. We’re proud to proclaim, that by joining us, you will be working with cutting-edge (and often even experimental) tools and processes, bridging customer journeys across channels and competences in ways that are rarely seen in the Finnish design scene.

As in this specific role, one of your tasks will be to connect the customer feedback from different channels and synthesize insights based on them, as well as participate in user guidance copywriting in your workstream, full professional proficiency in both English and Finnish is required. Proficiency in Swedish is not required but is considered an advantage.

For more information about Posti’s Design community or this role specifically, you can reach out to our Head of Design, Juho Paasonen: juho.paasonen@posti.com.

Is this your next career move? Sendyour application by 22.5.2021 via ourrecruitment system, but don’t leave it to the last minute: we will start processing applications as soon as they start rolling in. Hope to hear from you soon!

Have a look at career stories at Posti!

Posti is Finland’s leading postal and logistics service provider. Our core business operations include postal services, parcel services, freight services and logistics services. We have the most comprehensive service network in Finland, and on weekdays we visit around three million households and companies. We manage the flow of everyday life in 8 countries. Our net sales in 2018 amounted to EUR 1,610.3 million, and the total number of our personnel is approximately 21,000. For more information, please visit www.posti.com

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My Posti Experience

Diversity is Our Strength

Diversity is one of our strengths, with employees from over 80 different countries in Finland alone. Posti has more than 21.000 employees with different educational and professional backgrounds in several countries in the Baltic Sea region. We believe that a diverse community of professionals promotes good work environment, innovation, and better service for our diverse customers.

Together we Create Posti of the Future

We have professionals who are willing to work together for the good of our customers. A positive attitude takes us far. We quickly take things forward because the changing world does not wait. We believe that change is an opportunity.

The Opportunities of a Large Company at Your Disposal

At Posti, you can enjoy the diverse possibilities that a large and rejuvenating company can offer. We are one of the largest employers in Finland. The transformation within Posti will give you a great opportunity to develop your own career and expertise through a wide range of tasks, development projects and training programs.

Your Wellbeing is Important to Us

We want to promote the comprehensive wellbeing of our employees in different life situations and at different stages of employment. In addition to preventive health care, we offer comprehensive medical services to all Posti employees. Posti also supports physical and cultural activities by providing employees Eazybreak’s cultural and sports benefits.

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