Senior Product Designer, Parcel Sending (FI-speaking)
to join Posti’s strong in-house Design community.
As one of our Product Designers, you will be leading the charge with taking our customer-facing services to the next level. In this particular role, you will be assuming the service design ownership for our parcel sending journeys, both for business and consumer customers. You will work with your PO partners, service development teams, and different logistics teams across Posti to realize a world-class sending experience across the digital and physical touchpoints.
Additionally, you will e.g.
- conduct user research and facilitate co-creation sessions with our customers
- collaborate with other groups in the company (like logistics operations, marketing, and different data teams) in improving our process logic and customer experience
- work with other designers, our developers, and our Design System Owner in constantly evolving the Posti design language
- develop our community’s ways of working and rituals together with the rest of the design family
Ideal candidates for this role is an experienced UX or service designer, with passion for constantly growing, and wanting to help others grow. While digital interaction design is also in your core capabilities, you’re comfortable with working on customer journey level in the retail and other physical touchpoints as well, and constantly validating your designs with real customers is a no-brainer to you.
We’re offering you a spot in one of the most exciting transformations in Finland right now. We’ve built our culture around trust, autonomy, and continuously supporting each other’s growth in our respective crafts. We’re proud to proclaim, that by joining us, you will be working with cutting-edge (and often even experimental) tools and processes, bridging customer journeys across channels and competences in ways that are rarely seen in the Finnish design scene.
As in this specific role, one of your tasks will be to connect the customer feedback from different channels and synthesize insights based on them, as well as participate in user guidance copywriting in your workstream, full professional proficiency in both English and Finnish is required. Proficiency in Swedish is not required but is considered an advantage.
For more information about Posti’s Design community or this role specifically, you can reach out to our Head of Design, Juho Paasonen: firstname.lastname@example.org.
Is this your next career move? Send your application by 22.5.2021 via our recruitment system, but don’t leave it to the last minute: we will start processing applications as soon as they start rolling in. Hope to hear from you soon!